Frequently Asked Questions
(Your Section For Answers to Questions About Rutt's Cafe)
Q: What is the phone number to request a catering order?
Answer: Los Angeles Location phone numbers: 424-258-7183 or 424-228-2846.
Q: What is the NEW address of Rutt's Cafe Restaurant?
Answer: 11707 Washington Blvd., Los Angeles, Ca 90066
Q: What is the NEW address of our New Rutt's Catering?
Answer: 11707 Washington Place, Los Angeles, CA 90066
Q: What email address can I use to request a catering order?
Answer: Our website also has an area where you can request us to contact you regarding catering. email@example.com
Q: Do we provide delivery service?
Answer: Yes, it is very important to request delivery as soon as you know to assure that we are available for your time and day.
Q: What is the cost of delivery?
Answer: We calculate your cost by rounding up the number of miles of 1 way to the delivery address from our restaurant. The first 5 miles is $20.00 and each additional mile is $1.15. Example: Your 1 way mileage equals 7 miles. So the first five miles is $20.00 plus 2 miles multiplied by $1.15($2.30). Delivery fee is $22.30
Q: Do we guarantee the time requested for delivery?
Answer: Due to traffic situations that we have no control of, we do not guarantee the time of delivery. You can let us know when you would like us to leave our facility to delivery the food. We do guarantee that we will leave at your requested time.
RENTAL EQUIPMENT AVAILABLE
Q: Do we provide delivery service?
Answer: Food can be transported in warmers and kept hot for at least 5 hours. $25.00 each per 24 hours with a $100.00 cash deposit per each warmer. Deposit will be refunded upon return with a CLEAN warmer in the same condition as rented. Each transporter carries 4 full sheets or 8 half sheets.
Q: How much does it cost to rent Duffel Bag Transporters?
Answer: Great for transporting food. $10.00 each per 24 hours with a $30.00 cash deposit per each Duffel Bag. Deposit will be refunded upon return with CLEAN bag in the same condition as rented.
Q: How much does it cost to rent 70 cup coffee dispenser?
Answer: $70.00 per 24 hours with an 80.00 cash deposit, which includes coffee made, cups, sugar, creamer, & spoons. Deposit will be refunded upon return with CLEAN dispenser.
Answer: We do not rent the machine but we do provide staff service with the machine. The cost is $250.00 for 100 Guests plus delivery charge. Each additional 20 guests is $33.00.
CHAFFING TRAY SET-UPS
Q: Do we provide the chaffing tray set-ups with the catering order?
Answer: Reusable Chaffing tray set-ups cost an additional $15.00, which includes: Serving utensil, extra aluminum serving sheet, chaffing tray holder, & sterno.
Q: How much does a half sheet catering tray serve?
Answer: Separately, each half sheet should serve approximately 12 guests. You will notice that the in the special combos they serve 24; this is because it is taking into account the other items being served with it. Keep in mind that we notice that teenagers up to young adults (up to 25 years of age) and males tend to eat more; it is something to take into consideration. If it is a family event, you may know if your guests tend to eat more and can order, accordingly.
Q: How much is in a half sheet catering tray?
Answer: Depending on the dish it usually has 6 lbs. With the meats we measure the weight of the meat prior to cooking it.
Q: How does full sheet catering tray serve?
Answer: Separately, each full sheet should serve approximately 24 guests. You will notice that in the special combos they serve 48; this is because it is taking into account the other items being served with it. If it is a family event, you may know if your guests tend to eat more and can order, accordingly.
Q: How much is in a full sheet catering tray?
Answer: Depending on the dish it usually has 12 lbs. With the meats we measure the weight of the meat prior to cooking it.
Q: What comes with the catering trays?
Answer: If any other items come with it, it will be stated. You can check the catering menu to see if any condiments are provided with that food item.
EATING AND SERVING UTENSILS
Q: Do we provide eating utensils, napkins, plates, etc… with the catering order?
Answer: None is provided with catering unless you have requested it to be included as part of your order with the costs as it applies. Serving settings includes forks, knives, napkins, and plates. Cost is 0.25¢ per setting.
Q: Do you provide serving utensils for each catering tray of food?
Answer: Serving utensils are Included with Catering Order.
Q: How much time do we need to give you when making a catering order?
Answer: It is important to order as soon as you know, especially during the peak times. During the summer, holiday times, and special events like Super Bowl, we tend to be busier and scheduling of delivery services can be more of a challenge. We take orders on a first come, first serve basis once your deposit is received. Important engagements like weddings, you definitely want to put in your order months ahead if at all possible... Smaller orders usually can be done on a week’s notice but again if it is during a peak period, it would be better to give more notice. Even on short notice, always call us and we will try to accommodate you, if possible. Some trays of food do not take as much preparation time so it may be not problem on even a day’s notice.
Q: How much do you need for a deposit?
Answer: 50% deposit is required to be placed on our catering schedule. 50% deposit is non-refundable.
Q: What types of payments do you take?
Answer: We prefer cash, Visa, Master charge, and American Express. We do not take personal checks. We do take company checks, or organization checks for their catering orders.